Aidesignz.com offers a 7-day return window for items that meet the requirements for return. Please contact us via any of our contact channels within seven days of delivery, and we will ensure that you receive a resolution.

• Return Instructions
• Items not eligible for Returns
• Frequently Asked Questions (FAQs)
• Requirements for Returns 

Return Instructions

STEP 1:

Send a Complaint

Also, include pictures of the product that was delivered to help@konga.com as a means of evidence.

STEP 2:

Return after Authorization

Once your claim is validated, we will provide information on the most suitable means of getting the item from you.

Items not eligible for Returns

Products that have been altered from their original or opened by an authorized personnel without permission. Products with tampered or missing serial Universal Product Code numbers (UPC). Products damaged due to mishandling

Frequently Asked Questions (FAQs)

How do I request to return an item?

Please call us at 08023872678 or send an email to info@alluringdesignz.com. You can also chat us on Whatsapp (08023872678) or Livechat on the webpage.

Can I return if my item is outside the warranty period?

No, you will be required to refer the item to the service center. Kindly contact us

How do I return an item?

After your claim has been validated (after sending a video clip or picture of the delivered item), a return will be authorized,and the delivery address sent to you via email or sms

Can my warranty be voided?

Yes, a warranty is voided once an item within the warranty period is opened or referred to a technician(s) not affiliated with the manufacturer.

I initiated a return but have not gotten a response and it’s over 48 hours, what do I do?

Please contact us

Do I have to return the gift when I return a product?

Yes, any free gift must also be returned.

Once the return of my package is done, how long will it take to be refunded?

Your bank account will be credited with the refund

Can I return my item after the stated returns timeline?

You will not be able to return within 7 days.

Requirements for Returns: